Please read these terms before using our website or engaging Computer Mechanic for IT services. The scope, timing and price for work will be set out in the quote, proposal or service agreement we provide. These terms apply together with that document. If they conflict, the written quote or agreement applies to the specific point it covers.
1. About these terms
“Computer Mechanic”, “we” or “us” means Computer Mechanic. “You” means the individual or organisation engaging us. “Services” includes IT support, managed IT services, consulting and co-managed IT, and any related work agreed in writing.
A service agreement is formed when you accept our quote or proposal in writing, or otherwise ask us to begin work and we agree to do so. Any special terms, service levels or response times apply only when they are set out in your written agreement.
2. Scope and changes to work
We will provide the services described in the accepted quote or agreement. If you ask for work outside that scope, we will explain any change to the work, timing or price and obtain your approval before proceeding where practical.
Dates and response estimates depend on the agreed service level, access to your systems, availability of third-party providers and your timely decisions. We will let you know if we become aware of a material delay.
3. Your responsibilities
You agree to provide accurate information, appropriate access, and a contact who can make decisions for your organisation. You are responsible for ensuring that you are authorised to give us access to the systems and data you ask us to work on.
Unless we have agreed in writing to manage a particular backup or recovery service, you should keep current backups of your systems and data. Before planned changes, we may ask you to confirm that a suitable backup exists. You remain responsible for your own business decisions, user access approvals and any third-party licences you hold.
4. Fees, invoices and payment
Fees, billing frequency, any setup charges, expenses and the treatment of GST will be stated in the quote or service agreement: [confirm whether quoted prices include or exclude GST].
Invoices are payable within [insert payment period] days of the invoice date, unless your written agreement says otherwise. If you have a question about an invoice, contact us promptly so we can review it with you. Any interest or costs for overdue amounts must be agreed in writing and comply with applicable law.
5. Changes, cancellations and ending services
To change or cancel scheduled work, contact us at [insert preferred notice period] notice where possible. Any cancellation charges, minimum terms, renewal arrangements or notice periods for recurring managed services must be stated in your written agreement before they apply.
If either of us wants to end an ongoing service agreement, the notice and any final account will be handled as set out in that agreement. You remain responsible for fees for work already performed and any costs you approved that cannot reasonably be cancelled. Nothing in this section limits rights you have under applicable law.
6. Third-party products and services
Our work may involve software, cloud platforms, internet services, hardware or other products supplied by third parties. Those products and services may be subject to the provider’s separate terms, licences and support arrangements. We will identify relevant third-party charges in a quote or service agreement where we can.
We do not control third-party services or their availability. We will take reasonable steps within the agreed scope to help investigate issues involving them, but work outside that scope may be separately quoted. Nothing here removes any rights or remedies that cannot legally be excluded.
7. Confidentiality and privacy
We will handle information you provide for the purpose of delivering our services and in line with our Privacy Policy. You must have permission to provide us with personal information or access to systems belonging to others.
8. Work product and intellectual property
Each quote or service agreement should identify any deliverables created specifically for you and the ownership or licence that applies to them: [confirm ownership and licence terms for custom work]. Each party retains rights to materials, tools and know-how it owned or developed independently. Third-party software remains subject to its provider’s licence.
9. Consumer rights and liability
Where the Australian Consumer Law applies, statutory guarantees and remedies apply to our services. Nothing in these terms is intended to exclude, restrict or modify a right or remedy that cannot legally be excluded, restricted or modified. If you are entitled to a remedy under consumer law, these terms do not take that away.
Any additional warranty, service level or remedy we offer will be described in your written service agreement. Any limitation of liability must be set out clearly in that agreement and applies only to the extent permitted by law.
10. Events outside reasonable control
Neither party is responsible for a delay caused by events outside its reasonable control, such as a major outage, natural disaster, emergency, or interruption to a third-party network. The affected party will let the other know and take reasonable steps to reduce the impact. This does not remove rights or obligations that cannot legally be excluded.
11. Website use
You may use this website for lawful, personal or business information purposes. You must not misuse it, attempt unauthorised access, or copy or republish its material without permission, except where the law allows. Website content is general information and is not a substitute for advice about your particular IT environment.
Links to third-party websites are provided for convenience. We are not responsible for their content or services.
12. General
If a provision of these terms cannot be enforced, the remaining provisions continue to apply to the extent the law allows. A change to these terms applies to new service agreements, or to an existing agreement only if both parties agree or the agreement and applicable law allow it.
These terms are governed by the laws of South Australia, and the parties submit to the jurisdiction of South Australian courts, subject to any non-excludable rights or protections under applicable law.
13. Contact us
Questions about these terms? Contact Computer Mechanic at help@computermechanic.com.au or 08 8246 4220.
Last updated: 9 November 2026.